Driveyou App Support

Thank you for reaching out to Driveyou Support. We’re here to assist you with any questions or issues you may have regarding our app. Please find below some common inquiries along with their solutions:

• Account and Sign-in Issues:
  • If you’re experiencing trouble signing in, please ensure you’re using the correct email and password associated with your account. If you’ve forgotten your password, you can reset it using the ‘Forgot Password’ option on the login screen.

 

• Booking and Ride Requests:
  • If you’re having difficulty with booking a ride, make sure you have entered the correct pick-up and drop-off locations. You can also adjust the location pins on the map to fine-tune your request.

 

• Payment and Billing:
  • For any billing-related inquiries, please make sure your payment method is up to date. You can manage your payment methods in the app settings. If you encounter any unauthorised charges, please contact our support team immediately.

 

• Driver or Vehicle Issues:
  • If you encounter any issues with a driver or vehicle, please report it through the app. Our support team will investigate and take appropriate action.

 

• App Performance and Technical Glitches:
  • If you’re experiencing technical difficulties or app crashes, please ensure you have the latest version installed. If the issue persists, try restarting your device or reinstalling the app. For further assistance, please contact our support team.

 

• Feedback and Suggestions:
  • We value your feedback! If you have any suggestions or feedback on how we can improve our service or app, please don’t hesitate to share it with us.

 

If you have a specific issue that is not covered here or require further assistance, please feel free to email us at support@driveyou.ie. Our dedicated support team will get back to you as soon as possible.

Thank you for using Driveyou. We appreciate your business and look forward to providing you with the best possible service.